HOLIDAY HOURS 2021 to 2022

'Tis The Season!

As Christmas approaches, our small team gets busier by the day, joyfully preparing and packing your Viajecitos! To ensure quality, good customer service, and overall well-being of our amazing elves, we have put in holiday hours beginning today through the new year. 

CUSTOMER SERVICE

Instagram, Facebook, Lazada, SMS response hours: 
M-Fri, 9am to 5pm (Manila Time)
Email query response time:
2-5 working days 
FULFILLMENT & WAREHOUSE
Warehouse Pick Up:
2-3 working days
No same day, or next day pick ups will be entertained. Please make sure you order a few days in advance before planning to pick up your orders. 
Website Delivery:
2-5 working days
Lazada Delivery:
Strictly 3-7 working days
All orders made on our Lazada platform MUST be fulfilled via Lazada. Our team is unable to expedite, change or amend order status once your item has been processed. If you have any questions, please message us on chat via your Lazada app. 
International Delivery:
7-10 working days via FedEx Int'l Priority
We thank you all so much for your cooperation, and we will do our very best answering your queries and fulfilling deliveries as quickly as possible! We wish you all the hope and happiness this coming holiday season!
xx Team Viajecito